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Shipping

 
shipping rates
 
Destination Delivery Time Cost Carrier
Mainland UK 1-2 Working Days £9.50 UPS
E.U. 2-3 Working Days £14.95 OLYMPEX GLOBAL
Non-EU Europe 2-3 Working Days £15.00 OLYMPEX GLOBAL
USA 2-7 Working Day £20.00 OLYMPEX GLOBAL
Rest of the World 4-7 Working Days £25.00 OLYMPEX GLOBAL
       
Central London Same day £20.00 EXCEL
 
 
UPS UK
 
  • 1-2 working days
  • Fully trackable & insured
  • Signature on delivery
  • 2 attempted deliveries after which a card will be left to rearrange delivery or collection from depot
  • Saturday Delivery available at additional cost
 
OLYMPEX GLOBAL
 
  • 2-7 Days Worldwide
  • Fully trackable & insured
  • 3 attempted deliveries after which a card will be left to rearrange delivery or collection from depot
  • No Saturday delivery
 
A. SAUVAGE PREMIER SERVICE
 
  • Same day delivery with Excel couriers from Monday-Friday
  • Orders must be placed before 10am for delivery between 11am-5pm Monday-Friday
  • Fully trackable & insured
  • Signature on delivery
  • Select a nominated day for delivery up to seven days in advance

 

SHIPPING TERMS & CONDITIONS

All shipping services used by A. Sauvage provide a tracking number. If your order is not fulfilled within the delivery window outlined above, we are happy to refund your shipping charges. All prices stated on our website include UK VAT. This will be deducted for customers outside of the EU at the checkout, but customers must be aware that local tax and import duties may apply to the shipping. Responsibility to pay these additional charges lies with the customer.

 

FREE SHIPPING

House A. Sauvage will run shipping promotions from time to time

Returns Policy

 
Returns
 

House A. Sauvage offer a no hassle 14 day returns policy on full priced items

  • To return your order please email returns@asauvage.com and we will process a returns number for you
  • A returns number must be obtained with 14 days of delivery
  • Pack up the item and send it back to us with the returns number clearly visible on the packaging
  • Items must be returned in original packaging and condition with all tickets and tags attached
  • We will try to process returns within 24 hours
  • Unfortunately we cannot extend this offer to sale items

Exchanges
 

Subject to availability, we are happy to exchange items for a different size, colour or item within 28 days of delivery

  • To exchange your order please email returns@asauvage.com and we will process an exchange number for you
  • An exchange number must be obtained with 28 days of delivery
  • Pack up the item and send it back to us with the exchange number clearly visible on the packaging
  • Items must be returned in original packaging and condition with all tickets and tags attached
  • We will try to process exchanges within 24 hours
  • If the item is of higher value we will invoice the difference
 
Refunds
 

All refunds exclude postage costs, as agreed in our terms & conditions. We can only refund to the card/payment method used for purchase.

Sale Items
 

Unfortunately we are unable to offer refunds on sale items unless proven faulty outside of the 7 day ‘cooling off’ period as indicated by the UK Distance Selling Regulations. To take advantage of the Distance Selling Regulations please contact us prior to returning the goods stating you wish to return them under this scheme.

We can offer like for like, size exchange or credit notes for any unwanted sale items, provided the items are returned in original packaging and condition with all tickets and tags attached. You must obtain a exchange number within 28 days of receiving your order.

 

CONTACT CUSTOMER SERVICES CUSTOMERSERVICES@ASAUVAGE.COM

A.Sauvage Returns

 

For all Returns and Exchanges returns@asauvage.com

store@asauvage.com
House A.Sauvage
STUDIO 2, 74 GREAT EASTERN ST, EC2A 3JG



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